Food Guide

Slow Service at Steak and Shake: Unveiling the Reasons Behind the Delays

While Steak ‘n Shake is known for its mouthwatering Steakburgers and world-famous milkshakes, many people do not know that Steak ‘n Shake was the first chain to offer a ” slowest quick service” experience.

Steak ‘n Shake was founded in 1934 in Wichita, Kansas by Gus Belt, who named the restaurant after his two favorite foods, steak and milkshakes.

While the restaurant was originally conceived as a “hamburger joint”, it is now known for its ” slowest quick service” experience.

1. They cook everything to order

The reason Steak and Shake is slow is because they cook everything to order.

They don’t do anything prepackaged or frozen.

They cook everything fresh.

That means it takes longer.

And the wait is sometimes worth it.

2. They offer a huge variety of food

If you’re looking for a place that offers a huge variety of food, Steak and Shake is a great option.

They have a little bit of everything, from burgers and fries to milkshakes and fries.

The prices are also very reasonable, so you can get a lot of food for your money.

However, one thing that you should know about Steak and Shake is that they are very particular about their food.

They don’t take any shortcuts, and they only use the highest quality ingredients.

This means that you can expect your food to take a little longer to prepare.

But the end result is worth the wait.

3. They have a complex kitchen layout

The kitchen setup at Steak and Shake is quite complex, which is one of the reasons the restaurant chain has struggled to turnaround its operations in recent years.

The company has a complex menu with a variety of items that must be cooked, prepared, and/or assembled in a specific manner.

This leads to longer preparation times and can slow down service.

Additionally, the kitchen is typically located away from the dining area, which means employees must walk a significant distance to bring food to customers.

This can add to the overall time it takes to serve customers and can lead to lower satisfaction levels.

4. They use fresh, high-quality ingredients

At Steak and Shake, we believe that nothing is more important than serving great tasting, high-quality food and friendly, responsive service at all times.

We use only the freshest, highest quality ingredients, and make all of our menu items right in front of you, just the way you like them.

To ensure the freshest, highest quality ingredients, we take an extra step to hand-cut our fries right in the restaurant, every day.

Why do we go through all this trouble? Because we’re committed to serving the best, and doing it in a way that keeps our customers coming back for more.

Our commitment to quality and excellence starts with our people.

Steak and Shake employees undergo a rigorous training program that includes classroom instruction, on-the-job training, and additional training as needed throughout their career.

In addition, all Steak and Shake employees are required to pass a food safety and sanitation course to ensure that our strict standards are maintained at all times.

5. They are very busy

Some people think that Steak and Shake is a “fast food” restaurant.

However, this is a bit of a misconception.

Steak and Shake is actually a “sit-down” restaurant that serves steakburgers and milkshakes.

As a result, Steak and Shake restaurants are usually much larger than most “fast food” restaurants and they have a slightly more upscale ambiance.

Steak and Shake restaurants are also usually very busy.

This is because they are a very popular restaurant and they are open at all hours of the day and night, making them convenient for many people.

In addition, Steak and Shake restaurants are often located in high-traffic areas, such as near highways or in busy shopping centers.


So, even though Steak and Shake is a bit on the pricey side, you can’t really complain because you’re getting what you paid for: high-quality food made to order and delivered to your table with a smile.

Oh, and don’t forget about the milkshakes.

They’re pretty awesome, too.

Emily W.

Emily Wong is an Asian-American food writer the founder of With nearly 8 years of experience, she has a passion for making cooking accessible to everyone and sharing her personal experiences with food. Emily's vision for is to create a community of food lovers who are passionate about cooking, eating, and sharing their experiences with others. Read my story
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